GR8_TECH Launches Platform Updates: September 2026 News

GR8_TECH launched the update of its platform in September 2026, focused on payment visibility, predictive segmentation, and new cashback mechanics and tournaments. The package of novelties affects the Unified Back Office (UBO) and the Customer Relationship Management (CRM) module, and includes a new Payments panel in UBO Analytics, GGR/NGR metrics in Segment Engine, and an Instant Cashback type in the Advanced VIP Level Program.

What does the September 2026 update of GR8_TECH include?

The delivery responds to common operational priorities: maintaining visibility of payment flows, protecting valuable players, and reducing manual work in campaigns. GR8_TECH lists improvements aimed at enabling operators to analyze deposits and withdrawals in one place; identify high-value players at risk of churn or abandonment due to failed deposits; reduce the workload of setting up multicurrency campaigns; and simplify the management and discovery of cashback and tournaments.

New payment capabilities in UBO and Payments Analytics

UBO expands its analytical module with a new Payments section in UBO Analytics that consolidates reports at player level and by payment method, with data updated in almost real-time. The objective that GR8_TECH sets is to allow payment, operations, CRM, finance, and affiliate teams to review payment performance in one space and detect anomalies ahead of time.

What does the new Payments section in UBO Analytics report?

• Deposits & Withdrawals by Player: amounts of deposits and withdrawals throughout the player's lifetime along with contact data, with the ability to filter by registration date; allows identifying high-value players and obtaining contacts for campaigns.

• Deposits & Withdrawals by Period: activity of a selected period, broken down by player, payment system, and method, filterable by payment creation date.

• Flexible data views: standard filters, currency and timezone change, sorting and pagination.

• Controlled access: sensitive payment data masked by default and unmasked through permission requests.

Additionally, UBO now shows a breakdown of deductions and transaction statuses. Hovering over the Paid Amount in monitors and the transaction history reveals taxes (when the brand enables it) and fees for unbet deposits (when wager fee automation is active). This information can also be exported in CSV, and processing statuses are logged in the player's history.

Segment Engine: GGR, NGR, and predictive metrics for segmentation

Segment Engine incorporates Casino and Sportsbook metrics: GGR and NGR from 7-day windows to Lifetime, and retention probabilities calculated by ML for the next 7 and 30 days. The combination of real-time behavior with historical profitability allows creating more precise segments.

Practical value highlighted by GR8_TECH:

• Identifying high-value players with a high probability of churn more accurately;

• Building more relevant VIP, retention, and reactivation campaigns.

Specific novelties in Segment Engine:

• Financial segmentation: segments based on GGR and NGR from Casino or Sportsbook across multiple timeframes.

• Predictive retention metrics: ML Retention Probabilities for 7 and 30 days.

• Daily data labels: all batch metrics include the [Updated Daily] mark in Segment Builder for visibility of changes.

Segment update rules available:

• Daily-Only Segments: updated once a day (example provided by GR8_TECH: Total NGR 3 Months > $1,000).

• Mixed Segments: combine daily metrics and real-time conditions and update every 15 minutes (example: Lifetime Casino NGR > $5,000 and Failed Deposit Count > 0), allowing quick reaction when a high-value player has a failed deposit.

Changes in player lists, affiliation, and balance analysis

UBO adds Affiliate ID in Player List and Player Info to track the source of acquisition: filter and column in Player List, sorting by Affiliate ID, Marketing Tags block in Player Info, and CSV export including Affiliate ID. This facilitates reviewing affiliate traffic and detecting potentially untrustworthy affiliate-linked users.

The Player List has also refined balance analysis for mono- and multi-currency accounts. Key changes include:

• Default column: Total Balance (Reg. Currency) replaces Available Balance as the default view.

• Real Balance column: can be added manually from Column Settings.

• Currency filter: mandatory toggle to choose whether the filter applies to Total Balance or Real Balance.

• Sorting by balance: adds the type of balance or currency required in Column Settings for table sorting.

These adjustments clarify that Real Balance represents liquid funds, while Total Balance sums Real, Bonus, and Locked, allowing operations and anti-fraud teams to focus on Real Balance and CRM/VIP to review Total Player Balance.

Automation and improvements in CRM: multicurrency, cashback, and gamification

The CRM branch reduces manual work and adds control over the logic of cashback and the management of journeys and gamification. Among the improvements:

• Currency-based Prefillment: currency-based configuration reduces manual entries (GR8_TECH mentions that setting up a multicurrency campaign can involve up to 140 currency-related entries). A single entry propagates values to other fields according to a central exchange rate table.

  • CRM Operational Rate: Auto mode (follows Market Price) and Manual (authorized users can set a specific rate); changes in the global table do not automatically modify ongoing campaigns.

• Instant Cashback in Advanced VIP Level Program: new Instant Cashback type that grants eligible cashback immediately after a qualifying bet is settled. Supports types: Instant, Daily, Weekly, Monthly. Additional functionalities: eligible odds range configuration, daily limit per player, and logging of required information.

• Net Spend for Instant Cashback: the logic now includes only deposits not used in other bonus mechanics; operators can select what promotions and promotional states to count for eligibility.

• Balance Switcher: quick withdrawal button to open cash-out flow from the balance selector and currency segmentation with All, Crypto, or Fiat filters.

• Journey Scheduler: Launch Preview in Journey Builder shows upcoming scheduling, ongoing executions, and completed launches, with View Schedule button, Current and History tabs, date filter, and backward compatibility with historical logs.

• Deposit Activity and Deposit Collection: Time to Make a Deposit parameter now allows configuring days, hours, and minutes (previously only days), useful for short post-trigger windows.

• Tournament Widget in Gamification: new widget for UBO CMS that displays active tournaments in visual cards; can be placed on any widget-based page, configure background images and eligibility rules in CRM BO → Gamification; the widget automatically shows only to eligible players.

How to use the new features

GR8_TECH recommends exploring the new payment metrics, testing predictive segmentation, and enhancing tournament visibility with the Tournament Widget. For operational guidance, the company refers to the Knowledge Hub and the GR8_TECH Support Team.

“We designed this release to support daily decisions and improve product performance,” states the GR8_TECH announcement published on October 2, 2026.

If your team is currently focused on optimising cashier conversions or reducing friction in multicurrency campaigns, the improvements in Payments, Segment Engine, and CRM are the areas to prioritise in testing and the integration roadmap.