Patriot Gaming Appointed U.S. Parts Distributor for CountR CashIO and TITA

Patriot Gaming & Electronics has been appointed the U.S. Parts Distributor for CountR GmbH, the companies announced on October 13, 2026. Under the agreement, Patriot Gaming will supply genuine CountR parts, manage spares inventory and carry out parts repair and refurbishment for CountR’s CashIO self-service kiosks, TITA table-game terminals and related components. The appointment was announced from Griffith, Indiana.

Transaction and scope of the U.S. parts distribution

The arrangement gives Patriot Gaming & Electronics responsibility for parts logistics and field-level service on CountR equipment sold into the United States. Patriot will hold and distribute spare parts, operate repair and refurbishment workflows and provide stock management for CountR’s installed base of CashIO kiosks, TITA terminals and ancillary components. CountR remains responsible for system sales, installation and ART platform services.

The public statements make the division of duties explicit: Patriot takes the spare-parts and service role in market support while CountR keeps product sales and platform-led responsibilities.

Where Patriot will operate and what operators can expect

Patriot positioned facilities in the Midwest, Las Vegas and the Atlantic City area as the operational footprint that will speed domestic parts availability. Those locations are intended to reduce transit and turnaround times for U.S. operators using CountR equipment. Mark Komorowski, President of Patriot Gaming & Electronics, framed the role as combining Patriot’s parts inventory and service network with CountR’s cash-handling technology.

CountR’s CEO Hannes-Jo Betko emphasised parts availability as a core service commitment and said Patriot’s inventory and geographic footprint will deliver genuine CountR parts quickly to U.S. operators. The companies said system sales, installation and ART platform services remain with CountR and its authorised partners.

Operational responsibilities and repair flows

Patriot’s responsibilities, as described in the announcement, include:

• supplying genuine CountR spare parts for CashIO kiosks, TITA terminals and related components

• managing on‑hand inventory and spare-parts logistics at Patriot facilities in the Midwest, Las Vegas and Atlantic City area

• providing parts repair and refurbishment services for CountR hardware

CountR retains responsibility for the sale of systems, their installation and the ART platform services that support its cash-handling solutions. The split keeps commercial ownership of CountR equipment with CountR and its authorised channel while outsourcing the physical spare‑parts and repair capability to Patriot.

What this means for casino operators and integrators

Operators who deploy CountR CashIO kiosks and TITA table-game terminals in the United States gain a domestic supply channel for authenticated parts and local refurbishment. Faster access to genuine parts should reduce out-of-service time for kiosks and terminals, given Patriot’s stated regional footprint. Integrators and authorised partners will still coordinate installations and platform integration directly with CountR.

For venues with multiple CountR devices, centralised parts inventory and refurbishment at Patriot facilities could simplify spares management and reduce the logistics burden on on-site technical teams. Patriot’s announcement highlights availability and repair as operational priorities for U.S. customers.

Commercial signalling and industry context

The partnership separates product lifecycle activities: CountR keeps product sales and platform services while Patriot takes the spare-parts and repair channel in the U.S. That structure preserves CountR’s control over commercial deployment and platform integrity while leveraging Patriot’s existing parts inventory and service network in North America.

Patriot’s public comments stress a one-stop resource for parts and service availability, and CountR’s statement frames parts fulfilment as a customer‑facing service promise. Both firms highlighted the geographic coverage points — Midwest, Las Vegas and Atlantic City — to underline faster parts flow to primary U.S. gaming hubs.

What vendors and operators should prepare for next

Operators using CountR equipment should update service contact lists to include Patriot Gaming & Electronics for parts, repair and refurbishment enquiries. System sales, installation scheduling and ART platform matters should continue to run through CountR and its authorised channel partners.

Vendors and integrators that support CountR hardware will need to align warranty and service processes with the new distribution arrangement so that parts orders, returns and refurbishment follow the agreed paths between CountR, Patriot and authorised partners. For broader industry coverage and similar distribution news see the news section. For supplier and vendor considerations, consult our b2b coverage.

"Becoming the U.S. Parts Distributor for CountR reflects our commitment to offering the most dependable solutions available," said Mark Komorowski, President of Patriot Gaming & Electronics.

"Parts availability is a service promise," said Hannes-Jo Betko, CEO of CountR GmbH.

Practical timeline and immediate effects

The announcement dated October 13, 2026 establishes the start of the formal relationship. Patriot will begin supplying parts and managing inventory from its stated facilities; CountR-correlated system sales, installation and ART platform services will continue to be handled by CountR and its authorised partners. U.S. operators that currently rely on CountR equipment should expect communications from both companies outlining operational contacts, parts ordering procedures and repair workflows.

Overall, the partnership creates a defined channel for genuine CountR spares and refurbishment in the United States while preserving CountR’s commercial and platform controls.