Zoot Sweepstakes Casino will close on 30 November and will liquidate accounts
Enigma Lake Holdings exits direct-to-player business to focus on Zoot Studios B2B operations
Key Takeaways
- Zoot Sweepstakes Casino will close on 30 November; Enigma Lake Holdings announced the decision on 5 November.
- Gameplay access ends 20 November at 11:59 p.m. ET and player accounts close 30 November at 5:00 p.m. ET.
- The minimum Sweepstake Coin redemption was reduced from $100 to $10 and each eligible Sweepstake Coin is worth $1.
- Customer support will be available at least until 30 November 2027; unpaid eligible balances can be claimed until 31 May 2027.
Zoot Sweepstakes Casino will close permanently on 30 November and Enigma Lake Holdings announced it will end its consumer-facing business to concentrate on Zoot Studios. The company announced the decision on 5 November and since then has halted new registrations, tournaments, leaderboards and Gold Coin purchases.
Key dates and refund deadlines
Players will lose access to gameplay on 20 November at 11:59 p.m. ET; player accounts will be closed on 30 November at 5:00 p.m. ET. The final deadline to request refunds for Sweepstake Coins is 24 November at 11:59 p.m. ET. Enigma Lake Holdings also accepted mailed refund requests until 12 November, with validations credited on 16 November.
The company reduced the minimum redemption from $100 to $10 and removed weekly withdrawal limits and processing fees. Each eligible Sweepstake Coin has a redemption value of $1. Gold Coins and Sweepstake Coins that do not meet play requirements will expire when access to gameplay ends on 20 November.
Customer service and post‑closure support
Players with eligible unpaid balances of at least $10 may contact support until 31 May 2027. Zoot will maintain customer service at least until 30 November 2027 to process claims, complaints and data requests.
Transition to B2B software
Enigma Lake Holdings will remain in the industry as a software supplier through Zoot Studios, providing games to third‑party platforms rather than operating a consumer casino. The company has already disabled mechanisms for acquiring additional coins such as daily rewards, referrals and promotions.
Frequently Asked Questions
What is the final deadline to request refunds for Sweepstake Coins?
The final deadline to request refunds for Sweepstake Coins is 24 November at 11:59 p.m. ET. Enigma Lake Holdings also accepted mailed requests until 12 November, with validated credits posted on 16 November.
When does gameplay access end on Zoot Sweepstakes Casino?
Gameplay access ends on 20 November at 11:59 p.m. ET. After that time, Gold Coins and Sweepstake Coins that do not meet play requirements will expire.
What changes were made to redemption limits and values?
The minimum redemption for Sweepstake Coins was reduced to $10 from $100, each eligible Sweepstake Coin is worth $1, and Zoot removed weekly withdrawal limits and processing fees.
How long will support for claims be available?
Customer support will be available at least until 30 November 2027. Players with eligible unpaid balances of at least $10 can contact support to claim funds until 31 May 2027.
What will Enigma Lake Holdings do after the closure?
Enigma Lake Holdings will focus on B2B software operations through Zoot Studios, supplying games to third‑party platforms instead of operating a consumer-facing casino.
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Gonzalo Marín
Industry Deals Correspondent
Gonzalo Marín covers the corporate deal flow of gambling — operator strategy, M&A, regulated-market entries, and product launches. The reports open with the transaction, cite companies, valuations, and jurisdictions exactly as released, and keep the announcement apart from its actual effect. When a Latin American operator raises capital or a European brand lands in the region, Gonzalo Marín reports who signs, for how much, and on what terms.
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