BBB Raises Concerns Over Crown Coins' Payout Issues

The Better Business Bureau (BBB) has issued a warning regarding Crown Coins, a sweepstakes casino known for troubles in processing winnings. Crown Coins, headquartered in Tel Aviv, operates online social games and uses a dual-currency system. Participants can purchase sweeps coins, which can potentially be redeemed for cash, though this model has faced criticism for resembling gambling activities that might contradict state laws.

Issues with Payouts

The BBB in Central Virginia highlighted persistent patterns of complaints involving consumers facing difficulties when trying to redeem their winnings. The organization is concerned about Crown Coins' lack of physical office in Virginia despite claims of a business presence. The entity's address is merely a PO Box in Fredericksburg.

Customer dissatisfaction is reflected in Crown Coins receiving an 'F' rating by the BBB, based on 363 customer complaints. This rating stems from complaint history, business transparency, and responsiveness. "Consumers allege that when they try to redeem their earnings, they hit roadblocks," stated a BBB report.

Company's Response

Crown Coins has responded to the grievances by noting violations of their terms and conditions. These include the use of duplicated accounts for free signup promotions and using payment accounts not owned by the players. Moreover, issues like incomplete verification processes, including identity checks, and geographical restrictions contribute to payout challenges.

Verification Challenges

The verification process requires several steps:

• Facial recognition and driver’s license scans
• Ensuring payment cards belong to the account holder
• Compliance with the operational state legislations

Consumer Affairs and Reviews

The general sentiment about Crown Coins on the BBB’s site is negative, with a 1.37/5 rating based on 38 reviews. Common descriptors include “scam” and “crooks,” indicating consumer frustration. However, not all reviews are adverse. A user, Kirk F., claimed, "I’ve never had issues cashing out with Crown Coins. I’m pretty sure the negative ratings stem from others' losses."

BBB’s Role and Advice

The BBB aims to promote trust through its business accreditation system, complaint resolution, and scam tracking. They recommend that users thoroughly understand Crown Coins' terms. Support for gambling issues is available through the National Problem Gambling Helpline at 1-800-MY-RESET.

Understanding these elements is crucial for potential users of Crown Coins. Knowing the operational and legal nuances can prevent unforeseen complications in engaging with sweepstakes platforms.