Warning from the BBB about Crown Coins: Payment Issues

The Better Business Bureau (BBB) has issued a warning to consumers about Crown Coins, an online sweepstakes casino that faces criticism for its history of paying winnings. Crown Coins offers free social games and utilizes a dual currency system, where players can purchase a secondary digital currency called "sweeps coins". These coins can be redeemed for cash withdrawals. The platform argues that this model is an online promotional activity, although some critics view it as a gambling operation that may violate state laws.

Complaints about Crown Coins

Crown Coins is headquartered in Tel Aviv, Israel, although it claims to have a commercial presence in Virginia. However, the BBB has been unable to confirm a physical office in Virginia, only a mailing address in Fredericksburg. Crown Coins received an "F" rating from the BBB after 363 customer complaints. BBB ratings, which range from A+ to F, are based on complaint history, transparency, and business response.

"Consumers allege that when attempting to redeem their winnings, they face hurdles," reports the BBB.

The BBB recommends that consumers review the terms and conditions of Crown Coins before participating. Additionally, it offers assistance for gambling problems through the National Problem Gambling Helpline.

Response from Crown Coins

Crown Coins explained that some withdrawal requests were not fulfilled due to violations of their terms, such as the use of duplicate accounts or credit cards not registered in the user's name. They also mentioned difficulties with players who do not complete the necessary verification steps, such as facial recognition and driver's license identification, or who are not located in a state where the platform operates.

Reviews and Public Perception

The BBB profile of Crown Coins shows a rating of 1.37/5 based on 38 customer reviews. Most consumers visit the BBB site to file complaints, contributing to this low rating. Negative reviews use words like "scam" and "thieves" to describe the platform. However, some reviews are positive. Kirk F. wrote: "I have never had issues withdrawing money with Crown Coins".

The BBB notice aims to alert consumers about potential issues when dealing with Crown Coins, emphasizing the importance of being informed about its terms before playing on the platform.