AGCO fines theScore Bet $200,000 for failed cash-out offers

AGCO imposed a fine of $200,000 on Score Media and Gaming Inc., operator of theScore Bet, after the operator displayed two cash-out offers in Ontario that a customer could not redeem as presented. The incident stems from a $1,000 parlay wager placed on 14 March 2025; a full win on that bet would have paid out more than $1 million.

## What happened with the cash-out offers and the 14 March 2025 wager

The wager in question was a multi-leg parlay across the NHL, the NBA and college basketball. Most legs had already won when theScore Bet's platform displayed a cash-out value of approximately $380,000; the customer accepted the offer immediately. An automated verification process rejected the transaction because the underlying odds had changed between the display and the acceptance.

Roughly four minutes later the interface showed another cash-out offer, this time for a lower amount, just under $100,000. The customer tried to accept again, but the operation failed even though the offer remained visible on screen. The final leg of the parlay lost and the bettor received no return.

AGCO concluded that neither of the two cash-out amounts was genuinely available on the terms shown to the player.

## The sanction and the regulatory standard AGCO applied

The Alcohol and Gaming Commission of Ontario (AGCO) found the conduct breached Standard 4.07 of the Registrar Standards for Internet Gaming. That standard requires that information presented before and during gaming sessions remain accurate and not be misleading to players about results, prizes or available offers.

“Operators have a responsibility to ensure that the gaming opportunities they present are accurate and can be honoured as described,” said Dr. Karin Schnarr, Chief Executive Officer and Registrar of AGCO.

AGCO applied the maximum monetary penalty available under the applicable framework: $200,000. In its regulatory release the agency added that, as regulator, it is committed to holding operators to account when they do not deliver what they promise to players or when they mislead them.

## Remedies and next steps available to Score Media and Gaming Inc.

Score Media and Gaming Inc. may request a hearing before the Licence Appeal Tribunal within 15 days of the sanction announcement. The regulator did not specify in its public note whether the affected customer was later compensated, refunded or otherwise paid. AGCO also stressed that the enforcement action is independent from any dispute process players may initiate.

## Ontario's regulated iGaming market and theScore Bet's position

Ontario launched its private regulated iGaming market in April 2022. theScore Bet has been licensed from day one and is listed as a regulated casino and sportsbook operated by Score Media and Gaming Inc. The company later expanded its Canadian footprint when theScore Bet entered Alberta after that province opened its regulated iGaming market on 13 July 2026.

AGCO linked the case to maintaining trust in the regulated market. In the release the agency said ensuring players trust the honesty and integrity of iGaming sites is a pillar of Ontario's regulated market and provides a safer alternative to unregulated platforms that lack equivalent safeguards.

## Implications for operators and the cash-out product

The facts show a concrete operational risk: showing an offer on the interface is not the same as the offer being actually available if verification systems or odds-adjustment processes are not synchronised in real time. The discrepancy between what is displayed and what can be verified can trigger regulatory penalties and customer complaints.

Bookmakers that offer cash-out features must coordinate three technical and operational elements:

1. 1. Real-time calculation and display of the cash-out value according to prevailing odds.

2. 2. An acceptance mechanism that closes the transaction at the same odds state shown to the customer.

3. 3. Automated controls that cancel with visible notice any offer that is no longer available, preventing it from remaining displayed as if redeemable.

For operators and platform providers this means reviewing flows between the odds engine, presentation layer and transaction-verification engines. The regulatory risk is clear: the discrepancy resulted in the maximum fine in this case.

## Outstanding questions

AGCO did not report whether the customer received compensation following the fine. The regulator also did not detail specific operational changes it will require of Score Media and Gaming Inc. as part of the resolution, beyond the financial penalty and reference to Standard 4.07. Any appeal to the Licence Appeal Tribunal, if lodged, could clarify whether the sanction is accompanied by additional corrective conditions.

To follow developments on rules and enforcement in iGaming, operators typically watch decisions like this in the [regulation](/regulation) section. Technical details on cash-out operation are also of interest to platforms and vendors in [b2b](/b2b) and to product teams in [casino](/casino) and sports.