Hard Rock Punta Cana expands partnership with QCI to add QCI Connect and Chatalytics
Property adds QCI Connect Email and conversational AI to boost guest engagement
Key Takeaways
- Hard Rock Punta Cana expanded its partnership with Quick Custom Intelligence (QCI) on 21 October 2026.
- The extension adds QCI Connect Email for host outreach and marketing campaigns.
- Chatalytics introduces conversational AI to allow dataset queries and to refine dashboards.
- Cody Glass (IT Manager) and Dr. Ralph Thomas (Co‑Founder and CEO of QCI) provided statements on the implementation and operational goals.
Hard Rock Punta Cana expanded its partnership with Quick Custom Intelligence (QCI) on 21 October 2026, adding QCI Connect and Chatalytics to its on-property platform use. The expansion includes QCI Connect Email for host outreach and marketing campaigns, and Chatalytics’ conversational intelligence tools to explore data and refine dashboards.
What the extension adds
The deployment includes QCI Connect Email specifically for host outreach activity and marketing campaigns. Chatalytics will provide conversational AI capabilities that allow teams to query datasets and tune dashboards, with the stated aim of strengthening guest engagement and enabling operational decision-making.
Statements from management
"Extending our relationship with QCI gives us a foundation to continue advancing the tools available to our teams," said Cody Glass, IT Manager at Hard Rock Punta Cana. "With QCI Connect and Chatalytics, we look forward to making information more accessible and helping our hosts, marketing staff, and operations teams put that information to work in serving our guests."
"Hard Rock Punta Cana’s continued investment in QCI reflects our shared focus on giving casino teams practical tools that support their daily work," said Dr. Ralph Thomas, Co-Founder and CEO of QCI. "QCI Connect helps teams act on guest engagement opportunities, while Chatalytics makes it easier to determine the next best action. We’re excited to build on this relationship and support the property’s continued adoption of our technology."
The release emphasises the role of connected intelligence, AI and guest communication tools in personalising service and supporting operational decision-making.
Frequently Asked Questions
What technologies did Hard Rock Punta Cana add from QCI?
Hard Rock Punta Cana added QCI Connect and Chatalytics to its QCI platform use. QCI Connect includes QCI Connect Email for host outreach and marketing campaigns, while Chatalytics supplies conversational AI tools for exploring data and refining dashboards.
When was the partnership extension announced?
The extension was announced on 21 October 2026. The property said on that date it expanded its use of the QCI platform to include QCI Connect and Chatalytics.
What operational objectives does the expansion pursue?
The stated objectives are to strengthen guest engagement and to make information more accessible for hosts, marketing staff and operations teams, enabling better-informed operational decisions.
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About the author
Gonzalo Marín
Industry Deals Correspondent
Gonzalo Marín covers the corporate deal flow of gambling — operator strategy, M&A, regulated-market entries, and product launches. The reports open with the transaction, cite companies, valuations, and jurisdictions exactly as released, and keep the announcement apart from its actual effect. When a Latin American operator raises capital or a European brand lands in the region, Gonzalo Marín reports who signs, for how much, and on what terms.
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