Patriot Gaming named U.S. parts distributor for CountR

Patriot Gaming & Electronics has been appointed the United States parts distributor for CountR GmbH, according to a joint announcement issued on 13 October 2026 from Griffith, Indiana. Under the agreement, Patriot will supply parts, manage inventory and provide repair and refurbishment services for CashIO self-service kiosks, TITA table terminals and related components.

What the role of CountR parts distributor in the U.S. includes

The agreement defines concrete operational roles for Patriot Gaming & Electronics: supply of genuine parts, regional inventory management and repair and refurbishment services for CountR hardware. CountR GmbH retains responsibility for system sales, installation and services for the ART platform through its authorised partners.

Operational location is key to the proposition. Patriot positions its facilities in the Midwest, Las Vegas and the Atlantic City area to reduce delivery times and ease U.S. operators' access to genuine CountR parts. CountR describes that parts availability as "a service promise" in the joint statement.

"Becoming the U.S. Parts Distributor for CountR reflects our commitment to offering the most dependable solutions available," said Mark Komorowski, President of Patriot Gaming & Electronics.

"Parts availability is a service promise", said Hannes-Jo Betko, CEO of CountR GmbH.

Operational implications for operators using CashIO and TITA

For operators deploying CashIO self-service kiosks and TITA gaming terminals, the partnership means direct access to genuine parts and a regional support network. Patriot will manage three fronts:

1. Local inventory management to keep stock of critical components.

2. Repair and refurbishment of units and parts that are out of warranty or damaged.

3. Rapid supply of genuine parts to minimise equipment downtime.

CountR keeps control over sales of complete systems, on-floor installation and services tied to its ART platform, which will continue to be managed via CountR's network of authorised partners. That split leaves parts logistics and support to Patriot, while CountR and its integrators retain responsibility for technical integration and platform updates.

Why the Griffith, Indiana and Midwest locations matter

The announcement dated 13 October 2026 was issued from Griffith, Indiana, the city CountR and Patriot cited as a reference point in the statement. Patriot has highlighted its Midwest footprint as a factor to speed parts delivery to commercial customers in the interior of the country.

The operational presence in Las Vegas aims to serve industry demand in Nevada and support installations and operators in the U.S. gaming capital. Having bases in these areas lowers logistics times compared with centralised management from Europe and eases coordination with local integrators and field technicians.

Impact on supply chain and equipment maintenance

The agreement addresses a critical point for operators: parts availability and the ability to repair equipment outside factory channels. Having a local distributor that also offers refurbishment means:

• Shorter replacement lead times for components that affect daily operations.

• The possibility of preventive maintenance and repairs in the local market.

• Reduced operational risk associated with transatlantic shipments and customs delays.

Operators managing fleets of CashIO kiosks or TITA terminals could see improved service levels and reduced mean time out of service if they implement parts and maintenance contracts with Patriot.

What suppliers and operators should prepare now

Platforms and technical service providers should review their service agreements and warranties to align them with the new parts chain. Operators must confirm who performs installation and platform support — CountR and its authorised partners — and who will handle spare parts — Patriot.

For parts suppliers and alternative distributors, the news may mean a consolidation of demand toward a single U.S. supply point. That changes purchasing dynamics for operators and may accelerate the adoption of localised service contracts.

Context and statements

The joint statement emphasises the operational intent of both companies: Patriot as the supply point and CountR maintaining sales and integration services. Mark Komorowski, President of Patriot Gaming & Electronics, said the combination of CountR's cash handling technology with Patriot's inventory and service network will deliver "a single resource" for operators. Hannes-Jo Betko, CEO of CountR GmbH, stressed the importance of rapid parts availability for U.S. operators.

To follow the commercial implications of this alliance in the hardware and casino services market, coverage is recommended in industry analysis and technical operations sections; operators should check inventories and service levels when negotiating maintenance agreements. See related analysis in our [b2b](/b2b) and [news](/news) coverage for context.