Kansspelautoriteit reprimands 711 for requiring wagers before withdrawals
KSA ordered immediate refunds and procedure changes after intervention
Key Takeaways
- The Kansspelautoriteit (KSA) reprimanded operator 711 on 20 October 2026 for requiring wagers before allowing withdrawals.
- The KSA described the practice as “highly undesirable” and reminded operators of obligations communicated in 2024.
- 711 changed its procedures and now offers refunds to the original payment method for customers who decline to wager.
- Delays to payments for AML investigations must be as short as possible and cannot amount to a permanent suspension.
The Kansspelautoriteit (KSA) reprimanded operator 711 on 20 October 2026 for requiring some customers to wager deposited funds before they could withdraw them. The KSA said that requirement is permitted only alongside a bonus and under strict conditions; in other cases payments must be made “as soon as possible”. After discussions, 711 changed its procedures and now permits refunds to the same payment method for customers who do not wish to wager.
What the KSA did and why
The KSA received notice that 711 was applying wagering requirements to users who used payment methods other than a “regular” bank account. The operator defended the practice as part of its anti-money-laundering measures. The authority pointed out that, although payments may be delayed during a money-laundering investigation, that delay must be of the shortest possible duration and cannot be converted into a permanent suspension of payment.
The KSA described 711’s practice as “highly undesirable” and opened an immediate exchange with the company. In its public communication the authority reminded firms that it had informed the industry in 2024 about obligations and exceptions related to the immediate payment of players’ funds.
“When someone wishes to withdraw their deposited money, that balance must be refunded immediately. Gambling companies may not impose structural conditions that prevent such immediate payout,” the KSA said.
Changes implemented by 711
Following discussions with the KSA, 711 updated its procedures to prevent recurrence of the issue. The company clarified that players who do not want to wager their funds can receive a refund to their original payment method. The KSA recorded these measures and maintains that the obligation of immediate payment applies except for very limited exceptions linked to investigations.
Regulatory framework and reminder to operators
The KSA emphasised that wagering requirements are permitted only when applied together with a bonus and within strict conditions set by Dutch rules. In all other cases gambling companies must make payments as soon as possible and must not impose structural conditions that prevent immediate withdrawal.
The KSA’s intervention took place in the Netherlands and the matter was made public on 20 October 2026. The authority stressed that this type of breach should not recur, since the obligations were already communicated to the industry in 2024.
Frequently Asked Questions
Why did the KSA reprimand 711?
The KSA reprimanded 711 for requiring some customers to wager deposited funds before permitting withdrawals, a practice the authority considered “highly undesirable.” The intervention was recorded on 20 October 2026 and the KSA noted these obligations had been communicated to the industry in 2024.
Can operators delay withdrawals for AML checks?
Operators may delay withdrawals only for the time strictly necessary to carry out a money-laundering investigation. The KSA stated that any delay must be of the shortest possible duration and must not become a permanent suspension of payment.
What measures did 711 take after the intervention?
711 updated its procedures to prevent a recurrence and clarified that players who do not wish to wager their funds can be refunded to their original payment method. The KSA validated these changes following discussions with the company.
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About the author
Miguel Sandoval
Regulatory Affairs Correspondent
Miguel Sandoval tracks gambling legislation, licensing, and regulator enforcement — from Spain's DGOJ and the Latin American authorities to the UKGC, the MGA, and the state-by-state map in North America. The reports answer three questions precisely — what changed, where, and who it affects — with jurisdictions, dates, and penalties cited exactly as published. Operators and compliance officers read Miguel Sandoval to know which rulebook moved before their next meeting.
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