MGA and MCCAA sign MoU to strengthen player protection in Malta
Formal 27 Oct 2026 agreement to coordinate complaints, information sharing and referrals
Key Takeaways
- On 27 October 2026 the MGA and the MCCAA signed a Memorandum of Understanding to strengthen cooperation on consumer and player protection.
- The MoU creates a formal framework for collaboration, communication and information exchange under Malta’s legal and regulatory requirements.
- The agreement clarifies referral channels so consumers are directed to the competent authority and supports improved handling of complaints and disputes.
- MGA CEO Charles Mizzi and MCCAA Executive Chairperson Carmen Ciantar issued statements emphasizing the formalisation of an already constructive relationship.
On 27 October 2026 the Malta Gaming Authority (MGA) and the Malta Competition and Consumer Affairs Authority (MCCAA) signed a Memorandum of Understanding (MoU) to strengthen cooperation on consumer and player protection within Malta’s gaming sector. The agreement establishes a formal framework for collaboration, communication and information exchange in line with applicable legal and regulatory requirements.
Scope and objectives of the MoU
The MoU provides for the MGA and the MCCAA to adopt a more coordinated approach to handling consumer concerns, complaints and dispute matters that intersect their respective mandates. The text clarifies channels of cooperation to identify the appropriate authority and refer consumers to the competent body, with the aim of delivering clearer guidance and improved outcomes for players and consumers.
Official statements
"Effective player protection requires more than strong regulatory frameworks. It also depends on authorities working together, sharing expertise and ensuring that consumers do not fall through the gaps between their respective remits," said Charles Mizzi, Chief Executive Officer of the Malta Gaming Authority.
Carmen Ciantar, Executive Chairperson of the Malta Competition and Consumer Affairs Authority, said: "The protection of consumers remains at the heart of our work. This agreement formalises an already constructive relationship between the MCCAA and the MGA and provides a clear framework for cooperation that will help ensure that consumer concerns arising within the gaming sector are addressed efficiently and effectively."
The agreement reinforces cooperation between the MGA and the MCCAA and reaffirms the shared commitment to safeguarding consumer and player interests. The signing formalises a relationship both authorities already describe as constructive and lays foundations for referring cases and sharing evidence within the Maltese legal framework. For queries on rules and supervision, the MoU facilitates coordination between the two regulators and the Maltese regulatory sector. player protection
Frequently Asked Questions
What did the MGA and the MCCAA sign and when?
They signed a Memorandum of Understanding (MoU) on 27 October 2026. The MoU formalises cooperation on consumer and player protection within Malta’s gaming sector.
What is the primary aim of the MoU between the MGA and the MCCAA?
The primary aim is to coordinate management of complaints, disputes and information exchange where the mandates of both authorities intersect, and to set clear referral channels to the competent body under applicable law.
What did the leaders of both authorities say about the agreement?
Charles Mizzi (MGA) highlighted the need for authorities to work together and share expertise to avoid gaps in protection; Carmen Ciantar (MCCAA) said the agreement formalises an already constructive relationship and provides a clear cooperation framework to address consumer concerns.
Tags
About the author
Miguel Sandoval
Regulatory Affairs Correspondent
Miguel Sandoval tracks gambling legislation, licensing, and regulator enforcement — from Spain's DGOJ and the Latin American authorities to the UKGC, the MGA, and the state-by-state map in North America. The reports answer three questions precisely — what changed, where, and who it affects — with jurisdictions, dates, and penalties cited exactly as published. Operators and compliance officers read Miguel Sandoval to know which rulebook moved before their next meeting.
More from Miguel Sandoval
