AskGamblers launches casino complaints dashboard with real-time data
Public AGCCS panel shows recoveries, trends and records back to 2009
Key Takeaways
- AskGamblers launched the casino complaints dashboard on 2 November 2026 to surface AGCCS data to the public.
- The AskGamblers Casino Complaint Service (AGCCS) dataset includes historical records beginning in 2009.
- The dashboard shows overall statistics, money recovered, casino rankings, trends and affiliate‑programme complaint metrics.
- Users can filter the data from seven days to one year or view all-time historical records starting in 2009.
- The panel updates in real time as complaints are submitted and resolved, making recent data immediately visible.
AskGamblers launched on 2 November 2026 a new casino complaints dashboard that lets players access more information from the [AskGamblers Casino Complaint Service (AGCCS)](/regulation). The panel visualises overall statistics, the resolution process, rankings of casinos, common issues, current trends, money recovered and complaint statistics related to affiliate programmes.
What the dashboard includes
The system allows filtering by periods: from seven days up to one year, or viewing all-time historical data with records starting in 2009, when the service was established. The dashboard updates in real time as complaints are submitted and resolved so users see the most recent information.
"With the new dashboard, players can access data in real time, find out which casinos receive complaints, how much money is recovered, how affiliate programs perform, and identify or analyse trends."
"Players trust AGCCS; they’ve done so since 2009. But they haven’t had insight into our data, except through historical data, quarterly and annual reports. With the new dashboard, they see what we see. We aim to be as transparent as possible and invite players experiencing issues with operators to submit their disputes to our team." — Dijana Radunović, General Manager at AskGamblers
The board includes specific indicators on money recovered and affiliate programme performance, and highlights the casinos that receive the most claims. AskGamblers thus provides a layer of public visibility over the activity of its mediation service. For operational details and market-level metrics, the company advises consulting the dashboard itself; the panel also links to [casino rankings](/casino) and affiliate statistics for further context.
Frequently Asked Questions
When did AskGamblers launch the complaints dashboard?
AskGamblers launched the dashboard on 2 November 2026; the company’s announcement cites that date as the public rollout of the AGCCS panel.
From which year does the AGCCS data go back?
The AGCCS includes historical data from 2009. The dashboard lets users view those all-time records alongside shorter filters.
What metrics does the new dashboard display?
The dashboard displays overall statistics, resolution processes, casino rankings, common issues, trends, money recovered and affiliate programme complaint statistics, as detailed by AskGamblers.
Can I filter the dashboard by time period?
Yes. Users can filter by periods from seven days up to one year or choose to view the all-time historical data beginning in 2009.
Does the dashboard provide real-time updates?
Yes. The panel updates in real time as complaints are submitted and resolved, which AskGamblers says gives players access to the most recent information.
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About the author
Emilio Navarro
Industry Technology Correspondent
Emilio Navarro covers the cross-cutting technology and business of iGaming — platforms, data and AI, compliance tooling, affiliate marketing, financial results, and the stories that fit no single rubric. The reports open with the announcement, cite vendors and figures exactly as published, and keep a healthy distance from press-release language. When a supplier unveils a new engine or the advertising rulebook changes, Emilio Navarro reports what genuinely changes.
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