AskGamblers launches Casino Complaints Dashboard with real-time data
New dashboard surfaces AGCCS stats, recovered funds and trends from 2009 to today.
Key Takeaways
- AskGamblers launched a Casino Complaints Dashboard on 2 November 2026.
- The dashboard displays real-time AGCCS data including resolution processes, rankings and money recovered.
- Users can filter by period from seven days to one year or view all-time data dating back to 2009.
- The dashboard includes affiliate programme complaints statistics and current player-issue trends.
AskGamblers has launched a Casino Complaints Dashboard that exposes real-time data from the AskGamblers Casino Complaint Service (AGCCS). The dashboard went live on 2 November 2026 and visualises statistics including resolution processes, casino rankings, common player issues, trends, money recovered and affiliate programme complaints.
What the dashboard shows
The dashboard visualises general stats, resolution processes, casino rankings, common issues players face, current trends, money recovered and affiliate programme complaints statistics. Users can filter the information by period, choosing seven days, one year, or view all-time historical data. The all-time view dates back to 2009, when the service was established.
Real-time updates and user access
The Casino Complaints Dashboard updates in real time as complaints are submitted and resolved so everyone has the latest information available. Dijana Radunović, General Manager at AskGamblers, said the new tool lets players access data in real time and "find out which casinos receive complaints, how much money is recovered, how affiliate programs perform, and identify or analyse trends." She added: "Players trust AGCCS; they’ve done so since 2009. But they haven’t had insight into our data, except through historical data, quarterly and annual reports. With the new dashboard, they see what we see. We aim to be as transparent as possible and invite players experiencing issues with operators to submit their disputes to our team."
The dashboard is available to the public and is intended to increase transparency in AskGamblers' dispute mediation work through AGCCS. For contextual coverage of industry services see the b2b section.
Frequently Asked Questions
What data does the Casino Complaints Dashboard show?
The dashboard shows general statistics, resolution processes, casino rankings, common player issues, current trends, money recovered and affiliate programme complaints statistics. AskGamblers says these visualisations come from the AskGamblers Casino Complaint Service (AGCCS).
How far back does the dashboard's historical data go?
The dashboard's all-time historical view dates back to 2009, the year the AskGamblers Casino Complaint Service was established. Users can also filter data for shorter periods such as seven days or one year.
Does the dashboard update in real time?
Yes, the Casino Complaints Dashboard updates in real time as complaints are submitted and resolved so everyone has the latest information available. AskGamblers emphasised the real-time nature when it announced the tool on 2 November 2026.
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About the author
Oliver Grant
Industry Technology Correspondent
Oliver Grant covers the technology and business machinery of iGaming — platform and data deals, AI and compliance tooling, affiliate and marketing shifts, and the quarterly numbers behind them. The reports lead with the announcement, name the vendors and figures exactly as published, and separate genuine capability from press-release promise. When a supplier ships a new engine or a regulator tightens ad rules, Oliver Grant explains what actually changes for the companies involved.
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