Melilla launches two training editions to recruit talent for online gaming
Two 60-hour in-person courses at UNED Melilla in Nov and Dec 2026
Key Takeaways
- AJOM and the Consejería de Innovación Tecnológica will run two editions of Specialized Customer Service in Online Gaming in November and December 2026.
- Each edition is 60 hours long and will be delivered in person at UNED Melilla from 08:30 to 14:30.
- BRAIDA is the training provider and participants who complete the programme will receive a certificate of attendance.
- The first edition runs 9–13 and 16–20 November 2026; the second runs 9–11, 14–18 and 21–22 December 2026.
The Asociación de Juego Online de Melilla (AJOM) and the Consejería de Innovación Tecnológica are offering two new editions of the Specialized Customer Service in Online Gaming training in November and December 2026. BRAIDA will deliver the course; each edition lasts 60 hours and classes will be held in person at UNED Melilla from 08:30 to 14:30.
Dates and format
The first intake runs from 9 to 13 and from 16 to 20 November 2026. The second edition will be held from 9 to 11, from 14 to 18 and on 21 and 22 December 2026. Both editions combine theory and practical case work.
Programme contents
The programme will cover player and account management; incident resolution; payments; document verification; use of digital tools; risk and fraud detection; applicable regulation; and responsible gambling, with special attention to player protection. Participants who complete the programme will receive a certificate of attendance.
Organisation and registration
The initiative is framed by the collaboration agreement between the Asociación de Juego Online de Melilla (AJOM) and the Consejería de Innovación Tecnológica. Registrations are already available via AJOM's website. The association described the action as a commitment to training aligned with companies' needs and to developing local talent for the online gaming industry. training
Frequently Asked Questions
Who provides and who organises the training?
BRAIDA provides the training, and it is organised by the Asociación de Juego Online de Melilla (AJOM) together with the Consejería de Innovación Tecnológica under their collaboration agreement.
What is the duration and schedule of the classes?
Each edition lasts 60 hours and classes are held in person at UNED Melilla from 08:30 to 14:30; that schedule applies to all sessions in both editions.
What dates do the two editions cover?
The first edition runs from 9 to 13 and 16 to 20 November 2026. The second edition takes place 9 to 11, 14 to 18 and on 21 and 22 December 2026.
What topics does the programme include?
The programme covers player and account management; incident resolution; payments; document verification; digital tools; risk and fraud detection; applicable regulation; and responsible gambling with emphasis on player protection.
How can interested people register?
Registrations are available through AJOM's website; the announcement states places can already be requested online via the association's page.
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About the author
Emilio Navarro
Industry Technology Correspondent
Emilio Navarro covers the cross-cutting technology and business of iGaming — platforms, data and AI, compliance tooling, affiliate marketing, financial results, and the stories that fit no single rubric. The reports open with the announcement, cite vendors and figures exactly as published, and keep a healthy distance from press-release language. When a supplier unveils a new engine or the advertising rulebook changes, Emilio Navarro reports what genuinely changes.
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