Denmark’s DFSA Directs Inpay to Halt New Online Gaming Client Deals

The Danish Financial Supervisory Authority (DFSA) has instructed Inpay A/S to immediately cease entering into new business relationships with online gaming clients. This directive follows the DFSA’s findings of material breaches of Denmark’s Money Laundering Act, with the financial regulator requiring Inpay to demonstrate compliance improvements before resuming such deals.

DFSA’s Order and Its Immediate Impact on Inpay

On 18 August 2026, the DFSA notified Inpay A/S—licensed under the Danish Payments Act—that it must halt the establishment of new online gaming business relationships. This action applies until Inpay can confirm it has rectified what were described as "serious violations" of anti-money laundering regulations. Inpay, headquartered in Denmark, processes cross-border payments on behalf of igaming operators, financial institutions, corporates, and NGOs, but a substantial share of its transaction volume is derived from gaming clients located outside both Denmark and the European Union.

The DFSA intervened after a March 2026 investigation uncovered several violations of the Money Laundering Act. Deficiencies in customer due diligence and transaction monitoring were central to the investigation’s findings.

Money Laundering Act Breaches: Customer Due Diligence Failures

The regulator’s assessment identified specific non-compliance areas:

• Inpay failed to adhere to required customer due diligence steps, especially in situations where customers' circumstances changed.
• The company did not sufficiently assess either the purpose or intended nature of its business relationships, particularly regarding high-risk clients exposed to money laundering and terrorist financing.
• Inpay’s procedures did not account for the complexity of some customer ownership structures, nor for the risks associated with operating in murkier international jurisdictions.

The DFSA stated these failings were aggravated by the type of customers involved, the significant transaction volumes processed and the opaque activities of some third parties. According to the DFSA, these issues “entail a real and significant risk that the company supports illegal gaming activities and the provision of payment services without a permit, which entails a particularly high risk of money laundering and terrorist financing.”

Regulatory Context and DFSA Requirements for Inpay

The regulator emphasised the difference between licensed and illegal gaming providers, noting that unlicensed operators—especially those outside Denmark and the EU—lack rigorous anti-money laundering and consumer protection controls. As a result, financial intermediaries such as Inpay have heightened compliance burdens. The DFSA further noted that continued deficiencies increase the risk profile for both Inpay and its customers.

"Illegal gaming providers are not subject to the same requirements for the prevention of money laundering and terrorist financing or consumer protection as licensed providers, which further increases the risk," the DFSA said in its official statement.

The DFSA will permit Inpay to resume onboarding new online gaming business customers only after it verifies that all prior deficiencies have been adequately corrected. There is no specified timeline for this process.

Inpay’s Response and Corporate Profile

Inpay has voluntarily suspended new igaming business client onboarding, pending resolution of the issues raised by the regulator. In communications with the DFSA, the payment provider acknowledged the seriousness of the findings. Founded in 2008 in Denmark, Inpay describes itself as the country’s fastest-growing company and a payments facilitator for sectors including financial institutions, igaming, corporates, and non-profit organisations. According to public disclosures, Inpay processes approximately one million transactions monthly, and 888 Holdings is listed as a customer on the company’s website.

EGR Awards has reached out to Inpay for comment, but no statement has yet been released by the company.

Implications for the Online Gaming Payments Sector

The intervention from Denmark’s financial regulator underscores the continuing importance of compliance for payment providers operating in the igaming sector. Payments firms serving gaming operators—particularly when handling high-risk, cross-border flows—face heightened scrutiny under anti-money laundering frameworks. Companies active in this space must maintain up-to-date customer due diligence, robust transaction monitoring tools, and clear processes for responding to changes in customer circumstances. The DFSA’s action reinforces that regulators across Europe expect proactive measures from payment processors, especially as regulatory frameworks become more stringent.

For further updates on compliance shifts in payments or ongoing enforcement actions within the market, monitor relevant news sections.