Challenges for IT Directors in the iGaming Industry in 2026

IT directors in the iGaming industry face a number of challenges, as most events focus on business and regulation rather than technical aspects. As a result, engineers leave conferences without new ideas or solutions. ICE has announced the launch of a Digital and Financial Technology Hall in 2027, in collaboration with SOFTSWISS and Tech Race Summit, where the technical needs of the industry will be addressed. Sergey Kastukevič, the CTO of SOFTSWISS, emphasizes the need for forums for technical discussions.

Lack of Platforms for Technical Discussions

According to Sergey Kastukevič, the technical side of iGaming needs a discussion format that allows for experience sharing and common problem-solving. Many engineers want to discuss system design, scalability, and bugs that have already been fixed.

Development of Technical Discussions

Over the past 20 years, the iGaming industry has significantly expanded and now deserves more serious discussions. Platforms process millions of users and transactions in milliseconds, which necessitates discussion of real cases and errors.

Challenges of Modern Infrastructure

The technological ecosystem of iGaming must support enormous transaction volumes, instant payment processing, and adaptation to various regulatory requirements. The infrastructure is of interest to engineers outside of the industry and can be enriched by experiences from companies like AWS, Oracle, and Cloudflare.

Rapidly Changing Technologies

Technologies are changing at an incredible pace, and in iGaming, falling behind in technology can lead to immediate losses. Real examples of experience sharing, learning, and implementing modern practices help maintain relevance.

Going Beyond iGaming

Innovation often occurs when different viewpoints meet. Interacting with engineers from other fields helps create new ideas and solutions, strengthening the entire industry.

If you want to join the discussion, Tech Race Summit 2026 will take place on September 10 in Warsaw with 30+ speakers from AWS, Google, and others. Sergey Kastukevič, the technical lead at SOFTSWISS, focuses on hard-to-reach parts of the organization, such as technical leadership and scalable systems. He also advises in the Hall of Digital and Financial Transformation at ICE, which is set to open in 2027.