MGA and MCCAA sign MoU to formalise cooperation on player protection
Memorandum establishes information‑sharing and coordinated handling of consumer complaints in Malta.
Key Takeaways
- The Malta Gambling Authority and the Malta Competition and Consumer Affairs Authority signed an MoU on 27 October 2026.
- The MoU establishes a formal framework for collaboration, communication and information exchange between the two authorities.
- The agreement clarifies channels to direct consumers to the appropriate authority and to coordinate handling of complaints and disputes.
- MGA CEO Charles Mizzi and MCCAA Executive Chairperson Carmen Ciantar provided joint statements endorsing the formalised cooperation.
The Malta Gambling Authority and the Malta Competition and Consumer Affairs Authority signed a Memorandum of Understanding on 27 October 2026 to strengthen cooperation on consumer affairs and player protection within the gaming sector. The MoU creates a formal framework for collaboration, communication and the exchange of relevant information, aligned with applicable legal and regulatory requirements.
Scope and mechanisms
The agreement sets out coordinated handling of consumer concerns, complaints and dispute-related matters that overlap the respective remits of the two authorities. By clarifying channels for cooperation the MoU aims to ensure consumers and players are directed to the appropriate authority and receive necessary support. The text describes a process for exchanging relevant information and for identifying the appropriate course of action when cases intersect both agencies' responsibilities.
Statements from the authorities
MGA Chief Executive Officer Charles Mizzi said:
“Effective player protection requires more than strong regulatory frameworks. It also depends on authorities working together, sharing expertise and ensuring that consumers do not fall through the gaps between their respective remits. This agreement strengthens our ability to do just that, reinforcing our commitment to a regulatory environment where player interests remain firmly at the forefront.”
MCCAA Executive Chairperson Carmen Ciantar said:
“The protection of consumers remains at the heart of our work. This agreement formalises an already constructive relationship between the MCCAA and the MGA and provides a clear framework for cooperation that will help ensure that consumer concerns arising within the gaming sector are addressed efficiently and effectively.”
The MoU marks a formal step in cementing an existing working relationship and will guide future co‑operation on consumer and player protection issues within Malta. For regulatory context see regulation.
Frequently Asked Questions
What did the MGA and MCCAA agree on?
They agreed a Memorandum of Understanding to strengthen cooperation on consumer affairs and player protection. The MoU establishes a formal framework for collaboration, communication and exchange of relevant information under applicable legal and regulatory requirements.
When was the Memorandum of Understanding signed?
The MoU was signed on 27 October 2026. The public announcement describes the signing as an important step to formalise an already constructive relationship between the two authorities.
What will the MoU change in practice for consumer complaints?
The agreement clarifies channels for cooperation so consumers are directed to the appropriate authority and receive necessary support. It sets out coordinated handling of concerns, complaints and dispute-related matters that intersect the remits of both authorities.
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About the author
Eleanor Whitfield
Regulatory Affairs Correspondent
Eleanor Whitfield tracks gambling legislation, licensing decisions, and regulator enforcement across key markets — from the UKGC, MGA, and Germany's GGL to Spain's DGOJ and the state-by-state map in the Americas. The reporting answers three questions precisely: what changed, where, and who it affects, with jurisdictions, effective dates, and penalty figures named exactly as published. Compliance officers and operators read Eleanor Whitfield to know which rulebook moved before their next board meeting.
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