Hard Rock Punta Cana Expands QCI Deal to Add QCI Connect and Chatalytics
Expanded agreement adds email outreach and conversational AI to strengthen guest engagement.
Key Takeaways
- Hard Rock Punta Cana extended its partnership with Quick Custom Intelligence (QCI) on 21 October 2026.
- The expansion adds QCI Connect Email for host outreach and marketing campaigns.
- The deal also brings Chatalytics conversational AI to explore data and refine dashboards.
- QCI and Hard Rock Punta Cana say the tools will make information more accessible to hosts, marketing staff and operations teams.
Hard Rock Punta Cana has extended its partnership with Quick Custom Intelligence (QCI), adding QCI Connect Email and the Chatalytics conversational AI suite, the companies announced on 21 October 2026. The expansion integrates email capabilities for host outreach and marketing campaigns and introduces conversational analytics to explore data and refine dashboards.
Deal expansion and capabilities
The extended agreement adds QCI Connect Email for host outreach and marketing campaigns, plus Chatalytics’ conversational AI tools aimed at exploring data and refining dashboards to support operational decisions. QCI said the combined tools help teams strengthen guest engagement and make information more accessible to hosts, marketing staff and operations teams.
Comments from the partners
"Extending our relationship with QCI gives us a foundation to continue advancing the tools available to our teams," said Cody Glass, IT Manager at Hard Rock Punta Cana.
"Hard Rock Punta Cana’s continued investment in QCI reflects our shared focus on giving casino teams practical tools that support their daily work," said Dr. Ralph Thomas, Co-Founder and CEO of QCI.
QCI positioned QCI Connect as a way to help teams act on guest engagement opportunities and described Chatalytics as making it easier to determine the next best action. The announcement highlights connected intelligence, AI and guest communication tools as the drivers behind the property’s ongoing technology adoption. You can read more on the vendor offer in our b2b coverage.
Frequently Asked Questions
What did Hard Rock Punta Cana add to its QCI deployment?
Hard Rock Punta Cana added QCI Connect Email for host outreach and marketing campaigns and Chatalytics’ conversational AI tools, the companies announced on 21 October 2026.
Who commented on the partnership extension?
Cody Glass, IT Manager at Hard Rock Punta Cana, and Dr. Ralph Thomas, Co-Founder and CEO of QCI, both commented; Glass highlighted advancing the tools available to teams and Thomas noted the focus on practical tools for casino teams.
What is Chatalytics intended to do?
Chatalytics is described as a conversational AI suite for exploring data and refining dashboards to help determine the next best action and support operational decisions.
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About the author
Marcus Webb
Industry Deals Correspondent
Marcus Webb covers the deal flow of the gambling industry — operator strategy, M&A, market entries, and product launches from sportsbook rebrands to full platform migrations. The reports name the companies, valuations, and jurisdictions exactly as disclosed and separate the announcement from its market impact. When a group consolidates a brand or a challenger launches into a new state, Marcus Webb explains who gains, who pays, and what closes next quarter.
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